Twigaa Safari

Terms and Conditions

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Terms and Conditions

Trips

Clients will be provided with an itinerary detailing the planned destinations and activities. Safari services will be rendered as scheduled, except in the event of unforeseen circumstances, including but not limited to road closures, adverse weather conditions, or safety concerns. Should such situations occur, the itinerary may be modified at the discretion of Twigaa Safari, and clients will be duly informed, with alternative arrangements made where feasible. Twigaa Safari will endeavor to uphold the quality of the itinerary. 

Clients are advised that conditions in Tanzania may differ from those in developed countries, and sudden changes in government-imposed fees or taxes, such as national park fees, may arise. Twigaa Safari reserves the right to pass on any such additional costs to clients. 

Payment Terms

The payment terms are as follows: 

  • A payment of 50% of the total amount is due upon receipt of the booking confirmation. 
  • The remaining 50% is due one week prior to departure. 

An invoice will be issued to the customer prior to the departure date. 

Payment Methods

We accept payments through

1. Bank Transfers

Account Holder:  Twigaa Safari
Currency:  Euro / US Dollars
IBAN:  DE44 8305 0303 1006 0827 07
BIC/Swift code:  HELADEF1SAR
Bank Name:  Kreissparkasse Saalfeld-Rudolstadt

2. PayPal: please send your payments to payment@twigaasafari.com

3. Once the payment is completed, kindly email the payment receipt to us at info@twigaasafari.com. This helps us verify your payment and process your order promptly.

If you have any questions or need assistance, feel free to contact us at info@twigaasafari.com. Thank you for choosing Twigaa Safari!

Cancellation Policy

In case of cancellation for any reason, the following cancellation fees will apply: 

  • For cancellations made 30 days or more prior to the departure date, a full refund of the payment amount shall be issued. 
  • For cancellations made 15 days prior to the departure date, 50% of the payment amount shall be refunded. 
  • For cancellations made 7 days or less prior to the departure date, the payment amount shall be non-refundable. 

Insurances

It is imperative that clients obtain and maintain suitable travel and medical insurance coverage. 
Twigaa Safari reserves the right to cancel the holiday at any time if such a policy is not obtained by the client. 

Visas

Guests are responsible for ensuring that their passports and visas are valid. Tourist visas are generally obtainable upon arrival in Tanzania. Twigaa Safari assumes no liability for any issues related to visa procurement or validity. 

Booking Confirmation

By booking with Twigaa Safari, you acknowledge and accept these Terms and Conditions. 

If the client has a medical condition or disability that may affect their holiday, please inform us before confirming the booking. Full details must be provided in writing at the time of booking. Twigaa Safari reserves the right to decline or cancel the booking if we cannot reasonably accommodate these needs. 

The information provided on our website is accurate to the best of our knowledge at the time of publication. 

Contact us at Twigaa Safari